Cancellation Policy

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments.

We have been lenient in the past on our cancellation policy. However, we have recently found this being taken advantage of, so we will now strictly enforce this policy.

We respectfully request at least 24 hours notice if you need to cancel your appointment.

Our Policy:

• Any cancellation or reschedule made less than 8 hours before will result in a $50 cancellation fee.
• If less than 2 hours' notice is given, the full appointment fee will be charged.

* Exceptions for truly extenuating circumstances will be made at the clinic's discretion.

To be clear, we do not want to be charging cancellation fees! We would rather see you at your appointment to help you progress in your recovery. However, as a small business, we must ensure we can cover our costs. We appreciate your understanding on this matter and hope this will allow us to continue providing a high-quality service to all our clients.

*Please do not rely on reminders - they are a complimentary service only and are not failproof. You are responsible for remembering your appointment.