Active Balance Physio and Wellness provides the Terms and Conditions of Use (TOU) for our website below. Questions concerning these TOU may be submitted to info@activebalancephysio.com.au.

Terms of Use

Privacy Policy

Active Balance Physio & Wellness

Effective date: October 2026

1. Our commitment

Active Balance Physio & Wellness is committed to protecting your privacy and keeping your personal information confidential, in line with the Privacy Act 1988, and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, share and protect your personal information, especially your health information.

2. Who this policy applies to

This policy applies to everyone who works with us, including our physiotherapists, myotherapists, remedial massage therapists, dietitian, reception and admin team, and contractors. It covers information collected in the clinic, by phone and email, through our website, and through our online booking portal.

3. What we collect

To provide your care, we may collect:

- Your name, date of birth and contact details

- Medicare, DVA, NDIS, health fund and payment details

- Your health and medical history, injuries, treatment notes, referrals and test results

- Emergency contact details

- Records of communication between you and our team

We only collect health information with your consent, or where the law requires or allows it.

4. How we collect it

We collect information:

- Directly from you, through intake forms, appointments, phone calls and emails

- From other health professionals, such as your GP or specialist, with your consent

- Through our website and online booking portal (see section 9)

5. Why we collect and use it

We use your information to:

- Assess, treat and manage your care

- Work with other health professionals involved in your care

- Send appointment reminders and keep in touch about your treatment

- Process payments, health fund claims and rebates

- Meet our legal and professional obligations

- Improve our services and understand how people find us

You can unsubscribe to communications at any time. We won't use your information for any other purpose without your consent, unless the law requires it.

6. How we store and protect it

Your records are kept in Zanda, our secure practice management system. We protect your information with 2 factor, password-protected systems, access limited to team members who need it, staff confidentiality agreements, and physical security at our clinic.

When we no longer need your information, and once legal retention periods have passed, we securely destroy or de-identify it.

7. Who we share it with

We may share your information with:

- Other health professionals involved in your care, with your consent

- Medicare, DVA, NDIS, health funds and payment providers, to process claims and payments

- Service providers who help us run the clinic, such as our practice management, IT and communication platforms, who must keep your information secure and confidential

- Government agencies or regulators, where the law requires it

Some of our service providers, including Google, may store information outside Australia, including in the United States. We take reasonable steps to make sure they protect it.

8. Accessing and correcting your information

You can ask to see or correct the personal information we hold about you. Contact us in writing (see section 10) and we'll respond within 30 days. We may need to confirm your identity first. If we can't give you access or make a correction, we'll explain why in writing.

9. Our website and online booking

We use Google Analytics on our website and online booking portal to understand how people find us and whether they go on to book. This helps us see which of our ads and pages are working.

Google Analytics uses cookies and may receive information such as your device and browser type, approximate location, how you reached our site, and that an online booking was completed, including the type of appointment and practitioner booked. It does not receive your name, email or contact details.

We don't use this information to target you with advertising, and we never sell it.

If you'd prefer not to be included, you can block or delete cookies in your browser settings, or book by calling us on 08 7123 4148.

10. Contact us

If you have a question, concern or complaint about your privacy, please contact our Privacy Officer:

Talia Alt

Active Balance Physio & Wellness

Level 1, 135 Daws Road, St Marys SA 5042

08 7123 4148

management@activebalancephysio.com.au

We take privacy concerns seriously and will respond as quickly as we can. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website, and you can ask for a copy at reception.