Yes, we do. We can either provide a physical certificate or have one emailed to you or the gift recipient. 

Gift certificates can be organised through the "SHOP" section on our website, or by contacting us directly either in clinic or via phone/email. 

We accept HICAPS claims through our onsite claiming terminal and credit card and cash payments.

In short, no, we're not. Here's why:

Although some health funds will actively encourage their clients to attend clinics in their 'preferred' or 'members' choice' network, it does not alway indicate a higher standard of care (sometimes it can even mean the opposite!). 

In order to become part of a 'preferred provider' network, clinics must agree to reduce their consult fees to the amount set by insurer (often these are 25-30% lower than the industry standard), and they do not adjust for CPI. Selelection criteria for these clinics is not quality based, and many clinics will need to offset the lower fees for shorter appointment times. It’s also important to note that health funds pay a flat fee to physiotherapists, regardless of their experience or additional training.

We offer longer appointments, and have access to technology and facilities that many clinics do not invest in, which is why we do not believe we could provide such a high standard of care if we were bound by the terms of a "preferred provider" agreement. 

You will still have the same total amount of claimable benefit on your private health; however, it just means that each session will get a lower rebate from your private health fund. The positive is, though, that your cover will last you longer!

This is different for everyone, depending on their private health coverage policy. We advise contacting your private healthcare provider and quoting the treatment codes to see how much your individual policy will cover.

The codes are:

Physiotherapy Initial Consult: T500

Physiotherapy Follow-Up Consult: T505

Physiotherapy Extended Consult: T506

Athlete Tune Up: T506

Remedial Massage/Myotherapy Initial Consult: T105

Remedial Massage/Myotherapy Follow-Up Consult: T205

Exercise physiology initial consult: 102

Exercise physiology follow-up consult (standard): 202

Exercise physiology follow-up consult (extended): 202

Yes, we offer a $5 discount for clients who hold government-issued health care and concession cards. Present the card at your first appointment, and we'll record the relevant details.

Your bookings – and your wellbeing – really matter to us. Regular attendance is a big part of making & maintaining progress, and we want to help you stay on track with your goals.

We understand that life happens, and unexpected things can cause disruptions to plans. We’ll always do our best to be understanding and accommodating wherever possible, however we do need to have policies in place to ensure fairness for both our clients and practitioners.

We truly prefer NOT to charge cancellation fees—we’d much rather see you at your appointments, supporting your recovery and helping you feel your best! However, as a small business, we must ensure our team is fairly compensated and operational costs are covered. For this reason, this policy will be strictly enforced.

Our Policy:

We kindly ask for as much notice as possible if you need to make changes to your appointment.

This allows us to offer the spot to someone else who may need it.

For standard follow up appointment we require 24 hours' notice to make changes to your appointments.

For extended & initial booking types, 48 hours' notice is required.

Cancellations within 24 hours of your appointment will attract a cancellation fee of 50% of your consult fee.

Deposits:

To help us manage our schedule and respect everyone’s time, a deposit is now required when booking any extended appointment type. For most appointments, this will be a $50 charge.

You'll be prompted to pay this when booking online. If booking in person or over the phone, we can take payment on the spot or send you a secure payment link.

This deposit is non-refundable if you cancel or reschedule within 24 hours of your appointment.

If you provide more than 24 hours’ notice, your deposit can be refunded or transferred to a future booking.

If your deposit hasn’t been paid at least 24 hours before your appointment, we may offer that time to another client.

Please don’t rely solely on reminder messages, as these are automated and not always foolproof. It is your responsibility to remember your appointment times.

Cancellations within 24 hours of your appointment will attract a cancellation fee of 50% of your consult fee.

Late cancellations within 2 hours of your appointment time, or not showing up to your appointment, will require payment of 100% of the appointment fee. Future bookings may not be allowed until this is settled.

Thankyou for your understanding & continued support of our clinic, we appreciate it!

To help us manage our schedule and respect everyone’s time, a deposit is now required when booking any extended appointment type. For most appointments, this will be a $50 charge.

You'll be prompted to pay this when booking online. If booking in person or over the phone, we can take payment on the spot or send you a secure payment link.

This deposit is non-refundable if you cancel or reschedule within 24 hours of your appointment.

If you provide more than 24 hours’ notice, your deposit can be transferred to a future booking.

If your deposit hasn’t been paid at least 24 hours before your appointment, we may offer that time to another client.

Thankyou for your understanding & continued support of our clinic, we appreciate it!

Comfortable, loose-fitting clothing is best. You may asked to remove or adjust some clothing to expose the area being treated; however, your privacy and dignity will always be respected. Please let your treating therapist know if you do not want to remove clothing or feel uncomfortable doing so. 

In most cases, no. If you privately pay for your own treatments, you do not need a referral to commence treatment. 

However, if you are claiming through a third party for your treatment costs, such as Medicare, WorkCover, Veteran's Affairs or Third Party Insurance, you will need a doctor's referral to commence treatment with us. 

We accept NDIS clients for plan managed and self managed plans. 

This varies significantly from person to person, depending on the nature and severity of your problem. Your physiotherapist will devise a treatment plan tailored specifically for you to give you the best possible outcome. They'll advise you on how many sessions they think you'll need. Depending on how well you respond, this could change as your treatment progresses.

Yes, however, we charge a gap as the Medicare rebate is insufficient for us to cover our running costs. 

Full payment is required on the day of treatment, and we will submit your claim straight to Medicare, who will cover approximately $60.35 (this will be refunded to your bank account). 

Yes, we do. Please bring all your paperwork, including your doctor's referral, claim documents and case manager contact details. We can then claim your treatment costs directly from the insurer.

Exercise physiologists and physiotherapists are health professionals who share a common goal: improving their patient's health and well-being. Physiotherapists are experts in diagnosing, treating, and preventing physical injuries and disorders. On the other hand, exercise physiologists specialise in exercise and fitness. Simply put, an exercise physiologist will assess and manage your condition using exercise, whereas a physio can assess, provide a diagnosis and provide treatment using various hands-on skills, education and exercise.  

Those who may benefit more from seeing physio may be those who:

- Have a new injury that requires a diagnosis

- Have an acute injury or have undergone orthopaedic surgery

- Require hands-on treatment such as soft tissue release, mobilisation or dry needling

Those who may benefit more from seeing an exercise physiologist include people: 

- Recovering from an injury and wanting to get back into exercising

- Suffering from a chronic condition such as diabetes, asthma, heart disease or osteoarthritis.

- Have goals around weight management

- Would like to increase general strength and fitness

- Want to enhance sports performance

If you are unsure who may be best for you to see, please contact our friendly staff to discuss your specific needs. 

Comfortable, loose-fitting clothing is best. You may asked to remove or adjust some clothing to expose the area being treated; however, your privacy and dignity will always be respected. Please let your treating therapist know if you do not want to remove clothing or feel uncomfortable doing so. 

Yes, as long as you have cover for remedial massage on your private health policy, you can claim your massage and myotherapy treatments. 

Lymphatic drainage appointments can be incredibly helpful for a range of conditions, including:

- Lymphoedema

- Lipoedema

- Post surgery

- Fluid Retention

- Overall wellbeing

- Immune system wellness

This is a specialised service, offered only by one of our pracitioners, Pamela.

We offer many different types of massage including:

- Relaxation

- Sports

- Remedial

- Manual Lymphatic Drainage

- Deep Tissue

The type of massage best for you will depend on your needs and preferences. For further info on all of of our massage services, feel free to scroll through our website sections, or get in touch with our friendly team who can point you in the right direction. 

Clients who prefer a deeper treatment can choose the "deep tissue massage" or myotherapy options when booking. 

If using the sauna, you will want to be wearing minimal clothing. Most people find wearing bathers, shorts, and crop tops most comfortable. 

Yes, of course. Many people find this to be very beneficial to their treatment. If you would like to use the sauna before or after your treatment, just let us know when you book, and we will make sure the times match up for you. 

We ask that you use a towel to sit on and another to wipe down sweat.

We wipe down the sauna between every booking with hot, soapy water and perform a deep clean daily to keep the sauna clean and hygienic for people to use.

When booking the recovery room, the space is completely yours, no one else has access to either the sauna or recovery boots during your booking time. Of course if you'd like to bring a friend to share with you, you're very welcome. 

Exercise physiologists can assist with a wide range of conditions, including cardiovascular diseases, diabetes, osteoporosis, mental health issues, arthritis, chronic pain, and more.

No, you don’t need a referral for a private consult. Your exercise physiologist may ask for your doctor’s details to provide treatment correspondence. 

However, if you are claiming services through Medicare, Department of Veteran’s Affairs, Work Cover or Motor vehicle insurance claim, you will need the relevant referral. 

Depending on your provider and level of extras cover, you may be eligible for a private health rebate. Please contact your private health care provider for more information.

To ensure our programs are individualised, it is a requirement for all clients to have an initial assessment with an exercise physiologist prior to attending a class. 

We offer individual sessions and group classes for Type 2 Diabetics. 

Through Medicare, you may be eligible for both an Enhanced Primary Care Plan (EPC) and a Type 2 Diabetes Group Services Referral. This additional referral entitles you to an initial assessment and 8 group classes funded through Medicare. 

For more information, please contact our friendly team or your GP clinic.

Psychology bookings will need to be directly through Mia at Align Psychology. 

Contact Mia via email

mia@alignpsych.com.au

If you are paying privately, no, you do not require a referral. 

If you would like to access subsided sessions through Medicare, a mental health care plan is required from your GP.