Return to Work SA &
Compulsory Third Party Claims
If you've been injured in a workplace accident or motor vehicle accident, we're here to help you recover and get back to doing what you love. Our physiotherapists and exercise physiologists are experienced in managing work and motor vehicle injuries, and we'll work closely with your treating team and case manager every step of the way.
What is RTWSA?
Return to Work SA (RTWSA) is South Australia's workers compensation scheme, supporting people who have been injured at work. It covers the cost of reasonable and necessary treatment to help you recover and return to work as safely and as quickly as possible.
What is CTP?
Compulsory Third Party (CTP) insurance covers injuries sustained in a motor vehicle accident in South Australia. If you've been injured as a driver, passenger, pedestrian, or cyclist, you may be entitled to have your treatment costs covered through a CTP claim.
Services Covered
We accept both RTWSA and CTP claims for physiotherapy, exercise physiology and remedial massage (where applicable).
We charge at the standard rates set by both schemes, meaning you won't have any out-of-pocket costs for these services as long as your claim is active and approved.
Starting Treatment
You can begin treatment as soon as you have your claim number, you don't need to wait for liability to be formally accepted. The sooner you start, the sooner we can get you on the road to recovery.
What do I need to bring?
To get started, please have the following ready:
- Your claim number from either CTP or RTWSA.
- The contact details of your case manager.
- Details of any other healthcare professionals involved in your care that you'd like us to liaise with.
Once we have these details, we'll take care of invoicing your insurer directly, no chasing paperwork on your end.
Working with your treating team
We believe the best recoveries happen when everyone involved in your care is communicating well. We'll liaise with your case manager and other treating providers throughout your care, keeping everyone informed of your progress and ensuring your treatment plan is working in the right direction.
Frequently Asked Questions
Do I need a referral to start treatment?
No formal referral is needed, just your claim number and case manager details. Give us a call or book online and we'll get you started.
Will I have to pay anything upfront?
For physiotherapy and exercise physiology, no,we invoice your insurer directly at the standard RTWSA or CTP rates, so there's nothing for you to pay out of pocket. The only exception is remedial massage, where a gap fee may apply if the covered rate is below our standard fee.
What if my claim hasn't been formally accepted yet?
As long as you have a claim number, you can start treatment straight away. You don't need to wait for liability to be accepted before booking your first appointment.
Can I choose which practitioner I see?
Absolutely. All of our registered physiotherapists, remedial massage therapists and exercise physiologists are experienced in treating work and motor vehicle injuries, so you're welcome to request a specific practitioner or let us match you with the best fit for your needs.
What if I'm also seeing other providers like a GP, specialist, or psychologist?
Great, we actively encourage a team approach to recovery. With your permission, we'll communicate with your other treating providers to make sure your care is coordinated and everyone is working towards the same goals.
How long will my treatment last?
Every injury and recovery is different. Your treating practitioner will work with you and your case manager to develop a plan that's tailored to your needs and focused on getting you back to full function as efficiently as possible.
Ready to get started? Call us on (08) 7123 4148, book online, or email us at info@activebalancephysio.com.au.
We'll take it from there.